Privacy Policy

This Policy applies to anyone who interacts with us, including visitors to our Website, users of our SaaS products and services, and our own staff and contractors who access customer data. It explains what personal information we collect, how we use and disclose it, and the choices and rights available to you.

We collect personal information by lawful and fair means when you visit our Website, register for or use the Platform, or otherwise contact us. The information we collect may include your name and contact details, business and account details, payment information, account preferences, communications with us, and usage data generated when you interact with the Platform. Where it is lawful and reasonable to do so, we may also collect personal information about you from third parties, such as your organisation or third-party service providers.

We use personal information to provide, operate and improve the Platform; to create and manage accounts; to process payments; to provide customer support; to send service, administrative and (where permitted) marketing communications; to maintain the security and integrity of our systems; to detect and prevent fraud or misuse; to comply with our legal and regulatory obligations; and to establish, exercise or defend legal claims.

To deliver the Platform we share personal information with trusted third-party service providers, including cloud infrastructure and hosting providers, communications providers, AI and machine-learning providers, identity verification providers, payment providers, and analytics providers. We require these providers to handle personal information consistently with this Policy and applicable privacy laws. We do not sell your personal information. We may also disclose personal information where required or authorised by law, or to protect our rights, property or safety or those of others.

Some of our service providers may store or process personal information outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure that the recipient handles it in a manner consistent with the Australian Privacy Principles and provides a comparable level of protection.

We take the security of personal information seriously and maintain appropriate administrative, technical and physical safeguards, including access controls, encryption of data in transit and at rest, secure cloud hosting and ongoing monitoring. While we work hard to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our Website uses cookies and similar technologies, including analytics and advertising tools, to operate the Website, understand how it is used, and improve your experience. You can manage or disable cookies through your browser settings, although some features of the Website may not function correctly as a result.

If a data breach occurs that is likely to result in serious harm to any affected individual, we will assess the breach and, where required, notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

We retain personal information only for as long as it is needed for the purposes described in this Policy or as required by law. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

We may send you marketing communications about our products and services where you have consented or where otherwise permitted by law. Every marketing communication includes a simple way to opt out, and you can unsubscribe at any time by following the instructions in the communication or by contacting us.

The Platform is intended for business use and is not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete, by contacting us using the details below. If you have a concern or complaint about how we have handled your personal information, please contact us and we will investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

We may update this Policy from time to time by publishing the updated version on the Website. Any changes take effect when published, and your continued use of the Platform after that time constitutes your acceptance of the updated Policy.