Getting Help
Multiple ways to get assistance with ClearPolicy.
Self-Service Help
Help Center (You're Here!)
Browse articles for answers to common questions.
AI Policy Assistant
Ask the AI within the app for instant answers about:
- Policy questions
- Deal structure
- How to use features
Contact Support
Email Support
hello@clearpolicy.ai
Response times:
- Beta users: Within 24 hours
- Urgent issues: Within 4 hours
What to Include:
- Your account email
- Description of the issue
- Steps to reproduce
- Screenshots if applicable
- Scenario ID if relevant
Feature Requests
Have an idea for ClearPolicy?
- Email suggestions to hello@clearpolicy.ai
- Include use case and expected benefit
- We prioritise based on user demand
Bug Reports
Found a bug?
- Note what you were doing
- Capture any error messages
- Note browser and device
- Email to support@clearpolicy.ai
System Status
Check if there are known issues:
- Status page (coming soon)
- Follow Clearpolicy on LinkedIn
Office Hours
Support available:
- Monday to Friday
- 9am - 6pm AEST
- Excluding Australian public holidays